SHIPPING

Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.

We make every effort to ship all orders received by 12:00 (pm) CET same day. Orders placed after 12pm CET, on weekends or public holidays will be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. 

We make every effort to ship all orders received by 12:00 (pm) CET same day. Orders placed after 12pm CET, on weekends or public holidays will be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. 

PRE-ORDER SHIPMENTS

If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.

For more information on our shipping services, please refer to our table below.

 *Delivery times are estimates only and can vary depending on your location and distance from your CBD. These do not include delays caused by weather, shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.

INTERNATIONAL TAXES & DUTIES

Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us - you will be issued with a credit note for the value of the products purchased only, less any shipping paid.